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Updated terms & conditions from 1 Jan 2025:
The terms and conditions below govern how we operate. In agreeing to work with us, you agree to the terms and conditions below.
When we produce work for your business, it becomes yours to use for the required single purpose i.e. social media post, website video or single-platform ad campaign. However, if you would like to use it elsewhere eg; flyers, billboards, your own videos, TV commercials, please check with us first, as there could be restrictions on usage of imagery or restrictions from people used as talent in certain photos or videos. Additional charges will likely apply for multi-use content.
When we produce content, we produce it for the single use requested and we charge for this accordingly. We do not share the raw footage or design files unless requested and quoted for in advance. If you do request these, additional charges will apply and will be quoted for in advance of sharing so there are no surprises.
We understand that some of the business information you share with us is confidential in nature. We will treat all information as commercially sensitive.
We will keep any login details and other private information to ourselves and won’t use it for any purpose other than dealing with you.
As long as you remain a client, we will retain all of your content and files on our servers. Six months after you cease to be a client, we will remove all content from our servers. If you require access to anything sooner, please let us know asap and we can agree on a suitable fee to provide this. We are not liable to have kept access to anything beyond this 6-month period.Â
Some of the success of our work is determined by third parties like Google, LinkedIn, Pinterest, Twitter and Facebook. We will do our best to ensure the algorithms love your content – but we want you to know we don’t have any special powers over third-party organisations like these.
Like you, we don’t like spam. If you provide us with your database of email contacts, or if you upload this to one of the social networks to match an audience, we will assume each recipient has opted-in and agreed to hear from your business. We prefer not to handle these lists (due to confidentiality issues) however we will always encourage you to do the upload with our help.
We understand you’re busy, which is why we like to keep the content approval process as simple as possible. We will give you plenty of notice of anything scheduled to appear on your social media channels. In return, we ask that you provide us with feedback in a timely manner, to enable us to make any changes required. If we don’t hear from you before the scheduled posting time, we’ll assume you’re happy and we will go ahead and post your content.
Good work is never rushed. To ensure we do our best work for you, we require a minimum 24 hour notice period for content creation. Our ‘rushed content’ fee, for faster content creation will include a $250 rush fee. However, in cases of genuine urgency, we will, of course, do our very best to act quicker.
The world wide web is a big place, and not everyone is nice. We’ll keep an eye out and inform you of any negative or concerning comments we see on your social media channels, but you need to know we don’t watch it 24 hours a day, 7 days a week.
Ultimately, we want you to always be happy with our work. So all we ask is for 60 days’ notice if you wish to end our relationship. If you want us to stop work instantly for any reason, we will still invoice for the next 60 days of due notice period.
If you cancel a one-off project that we have already started on, then the minimum applicable charge will be the 50% invoiced in advance. If we are over 50% of the way through the project, then our time will be charged accordingly for work completed.
Your time is precious, and so is ours. This respect goes both ways. We understand that things don’t always go to plan, but no one likes to be stood up. If you are unable to attend a meeting, we ask that you give us at least 2 hours notice. If you stand us up we reserve the right to charge you a $200 fee for our time. Likewise, if we stand you up, we will deduct $200 from your invoice – fair’s fair!
For our recurring and retainer-based work, we invoice on the 1st of each month, for the work being completed during that month. Our invoices are due on the 20th of the month, by which time two-thirds of the work is complete.
For one-off campaigns and project work with a budget of $10K or less, we invoice an initial 50% due by the first project meeting, with the final 50% due on the 20th of the month following or upon completion.
For project work (website, video, etc.) with a budget of more than $10K, we invoice 50% in advance, followed by progress payments based on the percentage of the total project finished each month. Â
We reserve the right not to publish a website or supply final deliverables if the progress payments are overdue.
For charge-up work based on an hourly rate, we invoice on the last day of the month, with payment due 20th of the following month.Â
If the above sounds complex, don’t worry – simply refer to your invoice due date, or contact us if you have a query.
Any accounts that are more than 60 days in arrears will have all work paused and referred to debt collectors or small claims court. Any related costs will be payable by the client.
All work will be paused if the deposit invoice has not been paid by the due date.
For online advertising such as Meta, Google, Pinterest or LinkedIn ads, we prefer to have those companies charge your company credit card directly. Should you require we invoice you for the advertising cost instead, then we will incur the cost on our credit card, and add a 15% administration fee to the advertising spend to cover our time and risk.Â
Our minimum fee is $150 +GST per month or campaign.
Any third party services e.g. printing, software services, web development/build etc, will incur a 15% markup and will be presented to the client for approval prior to commissioning any work.
Prices can change. If you request a completely different service then we will quote in advance for your approval – no surprises.Â
Our own costs go up and to address this we will implement an annual increase in line with inflation and/or our own cost increases. You will be given a minimum 60 days notice of an intended cost adjustment.
If you’re unhappy for any reason, we’d like to be the first to know. In the unlikely event we can’t resolve things, our limitation of liability is restricted to the previous 3 months of activity.
If you need us, we’ll be here. We will return your calls and emails within 1 business day.
When you join forces with us, we will add you to our monthly email newsletter. Of course, if you’re not up for some seriously awesome newsletters, you can opt-out with one click right when you receive your first newsletter.
We might occasionally want to mention you as one of our valued clients and provide both you and us a bit of extra publicity. If you prefer that we keep hush and don’t mention you as a client, please let us know when you start using our services or as soon as this changes.
We care about your experience with us, and we’d like to know if there’s room to improve. If you have a comment, question or suggestion please contact us.
We like to be as organised as possible and will be working in advance on your content. If you wish to pause working with us for any reason, we will still require 60 days notice to pause. This is because we are working ahead today to complete work that you might not see for 60 days, hence we have done the work and require that period of time to cease work.
If you stay on pause for longer than 60 days of inactivity, then you may be removed from our systems and an onboarding fee may be payable to reactivate you as a client.Â
If your Facebook ad account is owned by us, then it will be deactivated within 48 hours of our last day working together. If the ad account is owned by you, we will remove our admin access within the same 48 hour period. Please bear this in mind when terminating our services, that we will be unable to support minor questions or support without going through the onboarding access processes again which will require further charges.
We will endeavour to do our best to meet the guidelines and policies set out by Meta, TikTok, LinkedIn, Pinterest, Google and other platforms that we advertise on your behalf. Sometimes advertising accounts get restricted or banned and often this is beyond our control. It may be based on your industry or a certain product you sell, or it may be an algorithm making a wrong decision.Â
With big companies like Meta, even wrong decisions are sometimes irreversible and we may no longer be able to advertise on your behalf so we need you to understand this. We will do our best at all times to avoid it, but we will not be liable if your page or ad account gets restricted.
There’s a qualification process, led by BNZ, to check if you’re eligible for the scholarship. Please note, that you’ll need to cover your upfront costs; BNZ won’t directly fund you. Rest assured, all the terms and conditions are crystal clear, so you won’t face surprises.Â
Our staff have a term in their employment contracts that prevents them from providing competing services for our clients. If you decide to offer a role to one of our team and they accept, this will need to be agreed with us. If we do agree, then a recruitment fee of 30% of the first year’s annual salary will be payable by you to Likeable Lab. This will be invoiced at the time a new employment contract is signed with you, or on the day of termination from Likeable Lab, whichever is sooner.Â
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